Your privacy is our top priority. This document clearly explains how ibet x collects, stores, uses, and protects your personal information throughout your use of our platform.
Six core pillars of personal data protection for ibet x players in Malaysia
All data transmitted between your device and ibet x servers is protected with industry-standard 256-bit SSL encryption — the same technology used by leading banking institutions.
Player personal data is stored on isolated servers protected by multiple layers of security. Access is granted only to authorised staff, with strict log auditing in place.
Ibet x has never and will never sell, rent, or share your personal data with third parties for marketing purposes without first obtaining your explicit consent.
You have full control over your personal data — including the right to access, correct, delete, or transfer your data at any time through your account settings.
Ibet x's data management operations comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your legal rights as a user are always protected.
You can choose the types of communications you wish to receive from us — including unsubscribing from promotional emails at any time, hassle-free, through your account settings.
This Privacy Policy ("Policy") describes the practices of ibet x ("we", "Platform") regarding the collection, use, disclosure, and protection of personal information for all users who access or use services at ibetx.onl. By registering an account or using any of our services, you agree to the terms set out in this Policy. Please read this document carefully before using our platform.
To provide safe, fair, and high-quality betting and gaming services, ibet x collects several categories of information from users of our platform. We only collect information that is strictly necessary for the stated purposes.
During the account registration process, we collect the following information directly from you:
To process deposits and withdrawals securely, we collect payment-related information including bank account holder name, bank account number, e-wallet account numbers (Touch 'n Go, GrabPay, Boost), and transaction history records. We do not directly store credit or debit card numbers — card transactions are processed through PCI-DSS compliant certified payment gateways.
While you use the platform, our systems automatically record gaming activity including betting history, wins and losses, games played, session duration, and claimed bonus records. This data is used to ensure game integrity and support responsible gaming efforts.
Our platform also automatically collects technical information when you browse ibetx.onl, including:
| Data Type | Example | Purpose |
|---|---|---|
| IP Address | 192.168.x.x | Location & security verification |
| Device information | Phone model, OS | Experience optimisation |
| Browser type | Chrome, Safari | Technical compatibility |
| Cookie data | Session token | Login verification |
| Pages visited | Navigation logs | UX Improvements |
As part of the Know Your Customer (KYC) process required for anti-money laundering compliance, we may request copies of identification documents, bank statements, or other supporting documents. These documents are stored in an encrypted environment and deleted when no longer required for compliance purposes.
The information we collect is used for legitimate and specific purposes. ibet x does not use your data for any purpose other than those stated below:
Ibet x takes an extremely cautious approach to sharing users' personal information. We never sell your personal data. Information sharing only occurs in the following limited situations:
We share necessary information with third-party service providers who assist in operating our platform, including authorised payment gateway providers, KYC identity verification companies, licensed gaming software providers, and cloud service providers that comply with the highest security standards. All third parties are bound by strict data protection agreements.
We may disclose personal information where required by law, court order, or a legitimate request from relevant authorities such as the Malaysian Communications and Multimedia Commission (MCMC), Bank Negara Malaysia, or law enforcement agencies in the course of a valid criminal investigation.
In exceptional cases where disclosure of information is necessary to protect someone's physical safety or prevent serious crime, we may share relevant information with the appropriate authorities.
Ibetx.onl uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:
These cookies are essential for the platform's core functions and cannot be disabled. They include session tokens that authenticate your login, security cookies that prevent CSRF attacks, and language and currency preference cookies. Without these cookies, many platform features will not work correctly.
These cookies help us understand how users interact with the platform — which pages are visited most frequently, how long users spend on each page, and where users encounter difficulties. This information is used in aggregate and does not personally identify you.
These cookies store your personal preferences such as font size, display settings, and game preferences so you don't have to reset them each time you visit the platform.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Please refer to your browser's documentation (Chrome, Firefox, Safari, Edge) for step-by-step guidance on managing cookies.
Ibet x continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. Key security measures we have implemented include:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ibet x:
You have the right to request a copy of all personal data we hold about you, including how it is used and with whom it is shared.
If any of your personal information is inaccurate or outdated, you have the right to request prompt correction through your account settings or customer support.
You may request the deletion of your personal data where there is no legal or contractual obligation requiring us to retain it further.
You may withdraw consent for data processing at any time, particularly for marketing communications and non-mandatory data usage.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if needed.
You have the right to object to the processing of your data for specific purposes, including direct marketing, and we are obligated to honour such requests.
Ibet x retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable Malaysian law.
Generally, active account data is retained for as long as your account remains active or as long as needed to provide services to you. Following account closure, financial transaction records and KYC documents are retained for a minimum of 7 years in accordance with anti-money laundering legislation and financial reporting regulations.
Technical data such as server logs and access records are retained for 12 months for security and investigation purposes. Data that is no longer required will be securely deleted using methods that ensure it cannot be recovered.
The ibet x platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered an account on our platform are advised to contact us immediately via our support email.
Ibet x reserves the right to update or amend this Privacy Policy from time to time in line with changes in business practices, technology, or applicable legal requirements. Any significant changes will be communicated to you via:
The "Last Updated" date shown at the top of this document will be updated whenever changes are made. You are advised to review this Policy periodically. Continued use of the platform after the effective date of any changes will be considered acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related inquiries within a reasonable timeframe and in a transparent manner. If you are not satisfied with our response, you have the right to file a formal complaint with the Department of Personal Data Protection Malaysia.
Three core commitments from ibet x to every player in Malaysia
Your data is secured with the latest encryption technology — the same standard used by leading banks worldwide.
We are always transparent about the data we collect, why it is collected, and with whom it may be shared under lawful circumstances.
You have full control over your data at all times — access, correct, or delete your information whenever you choose.